At Amberlink, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Effective Date
30/09/2023
Who we are
We are Amberlink, a lettings agency based in Ipswich. Our website address is: http://www.amberlink.co.uk.
Information We Collect
We may collect the following types of personal information from you:
- Contact Information: This may include your name, email address, postal address, and phone number.
- Identification Information: Such as your government-issued ID, passport, or driver’s license, which may be required for identity verification.
- Financial Information: When applicable, we may collect payment card and/or bank details for processing rental payments and related transactions.
- Property Preferences: Information about your rental preferences, such as the type of property you are interested in, desired location, and budget.
- Communication Data: Records of your interactions with us, including emails, phone calls, and other correspondence.
How We Use Your Information
We use your personal information for the following purposes:
- Property Lettings: To facilitate property searches, viewings, and rental agreements.
- Communication: To respond to your inquiries, send you property listings, updates, and other relevant information.
- Payment Processing: To process rental payments and related financial transactions.
- Improving User Experience: To analyze data trends and gather insights that help us improve our website, services, and customer experience.
- Marketing: To send you marketing communications if you have opted in to receive them. You can opt out at any time.
Data Security
We employ appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and enhance our security practices to ensure the confidentiality and integrity of your data.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you have an account with us, you may access, update, or delete your data at any time. Otherwise, we will retain your data as required by law or as necessary to resolve disputes and enforce our legal agreements.
Sharing Your Data
We may share your personal information with third parties, such as property owners, agents, and service providers, only when necessary to fulfill the purposes outlined in this Privacy Policy. We do not sell or rent your data to third parties for marketing purposes.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the date of the last revision will be indicated at the top of the policy.
Cookies
We use cookies on our website to enhance your browsing experience and collect information about how you use our services. Cookies are small text files that are stored on your device when you visit our website. These cookies may collect data such as your IP address, browser type, pages viewed, and interactions with our website. We use this information for analytics and to improve the functionality and performance of our site. Additionally, cookies may be used to provide you with tailored content and advertisements based on your interests. You can manage your cookie preferences through your browser settings and choose to accept or reject cookies. Please note that blocking or disabling certain cookies may affect the functionality of our website. For more information about our use of cookies and how to manage them, please refer to our Cookie Policy.
If you leave a comment or send us a message on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. Website administrators can see and edit that information.
What rights you have over your data
You have certain rights regarding your personal data, including the right to access, correct, delete, or restrict its processing. You also have the right to object to the processing of your data and to data portability. To exercise these rights or to make inquiries about your data, please contact us at hello@amberlink.co.uk
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.